FAQs

Yes! All our products are made from natural, organic ingredients. We prioritize using plant-based ingredients that are sustainably sourced and gentle on your skin, while still being effective.

Nuessentia stands out as one of the best skincare brands in Pakistan due to our commitment to using high-quality, organic ingredients that are clinically tested for both effectiveness and safety. Unlike many other brands, our products are free from harsh chemicals, cruelty-free, and specifically formulated to target common skincare concerns like acne, dullness, hyperpigmentation, and sun protection. We focus on providing natural, skin-friendly solutions that deliver visible results. With Nuessentia, you're choosing a brand that prioritizes your skin's health and beauty, offering a superior experience backed by excellent customer service and a commitment to transparency and sustainability.

Yes, our products are formulated to be gentle and safe for all skin types, including sensitive skin. However, we recommend doing a patch test before full use, especially if you have a history of skin sensitivity or allergies.

Absolutely not! Nuessentia is a cruelty-free brand. We do not test any of our products or ingredients on animals, and we ensure that our suppliers uphold the same values.

Our Anti-Acne Serum is best applied after cleansing your face with the Anti-Acne Facewash. Use a few drops of the serum on the affected areas, focusing on acne-prone spots. It contains Liquorice, Alpha Arbutin, Tea Tree Oil, and Salicylic Acid to fight acne and calm your skin. Follow it up with our sunblock Rayguard during the day for the best results.

This cream is formulated with a blend of natural ingredients like Glycerol, Vitamin B5, Liquorice Extract, and Vitamin C. It helps reduce hyperpigmentation, dark spots, and uneven skin tone while nourishing your skin. Apply it daily to areas with pigmentation for brighter and more even skin.

Yes, our Hyperpigmentation Cream is specially formulated to address melasma, freckles, and other forms of skin discoloration. It contains powerful ingredients like Vitamin C, Liquorice Extract, and Bearberry Extract to lighten dark spots and promote a more even skin tone.

Absolutely! In addition to treating discoloration, our Hyperpigmentation Cream is enriched with Vitamin B5 and Vitamin E, which help improve skin elasticity and reduce the appearance of fine lines and wrinkles, giving you smoother, younger-looking skin.

Results may vary depending on individual skin conditions, but most users start seeing improvements in discoloration and skin tone within 4 to 6 weeks of consistent use. For the best results, apply the cream daily and follow up with sunblock during the day to protect your skin from further sun damage.

Our Skin Lightening Cream contains Glutathione, Kojic Acid, and Glycerine, which work together to lighten skin tone and reduce the appearance of dark spots. Use it regularly on cleansed skin, followed by a sunblock during the day, to achieve brighter, more radiant skin.

Apply our Sunblock Lotion SPF-60 15 minutes before sun exposure. Reapply every two hours, or more frequently if you are swimming, sweating, or towel drying. The lotion contains Red Algae Extract, Zinc Oxide, and Titanium Dioxide to provide broad-spectrum protection against harmful UV rays.

Yes, our Sunblock Lotion is non-comedogenic, meaning it won't clog your pores. This makes it an excellent choice for all skin types, especially for those prone to acne or breakouts.

No, our Sunblock Lotion is both oxybenzone-free and PABA-free. These chemicals are often associated with skin irritation and are harmful to the environment, especially marine life. We prioritize your skin's health and safety by using safe and natural alternatives.

Our Sunblock Lotion provides broad-spectrum protection with SPF 60, shielding your skin from both UVA and UVB rays. The formula includes Zinc Oxide and Titanium Dioxide to offer physical sun protection while also being fast-absorbing for comfortable, everyday wear.

Our Anti-Acne Facewash is formulated with Salicylic Acid, White Tea Extract, and Tea Tree Oil to deeply cleanse the skin, reduce oiliness, and prevent acne breakouts. Use it twice daily for the best results.

The Whitening Facewash contains Alpha Arbutin, Jojoba Oil Beads, and Green Tea Extract to gently exfoliate, brighten, and even out skin tone. Glycolic Acid helps to remove dead skin cells, leaving your skin smooth and refreshed. Use it once or twice daily for optimal results.

Yes! Our products are designed to be used together. You can start with a cleanser (like the Anti-Acne or Whitening Facewash), followed by a serum or cream (like the Anti-Acne Serum or Hyperpigmentation Cream), and finish with a moisturizer and sunblock.

We accept major credit cards (Visa, MasterCard, UnionPay International, PayPak, etc), Bank Transfers (Askari Bank, BankIslami, JS Bank, Bank Al Habib, Habib Metro, Summit Bank etc.), Mobile Wallets (JazzCash, EasyPaisa, UPaisa, Zindigi ) and RAST ID. All transactions are processed using secure encryption technology to ensure your payment information is protected.

Delivery times depend on your location and the shipping method selected at checkout. Typically, orders are processed within 1-2 business days and delivered within 3-7 business days. You will receive a confirmation email with tracking details once your order has shipped.

At the moment, we do not offer international shipping. However, we are working to expand our services, and international shipping will be available soon. Stay tuned for updates!

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a return policy. Products must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. For more details, please refer to our Returns and Refunds page

You can reach us by email at support@nuessentia.com. We aim to respond to all inquiries within 24 hours.

Yes, once your order has shipped, the tracking number of your order will be shown in your Nuessentia account if you have registered.

We occasionally offer special discounts and promotions to our customers. Sign up for our newsletter to stay updated on the latest offers and product launches!

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.