At Nuessentia, we strive to provide our customers with high-quality skincare and haircare products that meet their needs and expectations. If you are not fully satisfied with your purchase, we are here to help.
1. Returns
- Eligibility for Returns: Products must be unused, unopened, and in their original packaging. Returns must be requested within 2 days of receiving the order.
- Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns of opened, used, or tampered products, or items purchased on sale.
- Return Process: To initiate a return, please contact our customer service team at support@nuessentia.com with your order number and reason for return. Once your return is approved, we will provide instructions for returning the product to us.
2. Refunds
- Refund Eligibility: Refunds will only be issued for products that are returned in accordance with our return policy.
- Refund Method: Refunds will be processed to the original method of payment within 7-10 business days after the returned product is received and inspected.
- Shipping Costs: Original shipping costs are non-refundable. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged product).
3. Damaged or Incorrect Products
- If you receive a damaged or incorrect product, please contact us within 48 hours of delivery at support@nuessentia.com with your order number, details, and proof(photos,videos) of the damaged or incorrect item. We will arrange for a replacement or refund as per your preference.
4. Exchange Policy
- We do not offer exchanges at this time. If you wish to exchange a product, please return the original item for a refund (if eligible) and place a new order for the desired item.
5. Contact Us
If you have any questions or concerns about our return and refund policy, please do not hesitate to contact our customer service team at support@nuessentia.com.
Nuessentia reserves the right to update or modify this policy at any time without prior notice. Please check our website for any changes.
Thank you for choosing Nuessentia. We appreciate your trust in our products!