Nuessentia Shipping Policy
At Nuessentia, we aim to provide our customers with a seamless shopping experience. This Shipping Policy outlines the terms and conditions regarding the shipping of our skincare and haircare products within Pakistan.
1. Shipping Locations
- We currently ship to all cities and regions within Pakistan. Unfortunately, we do not offer international shipping at this time.
2. Shipping Charges
- Shipping charges are calculated based on the weight, size, and destination of the package. The shipping cost will be displayed at checkout before you complete your order.
- We offer free shipping on all orders above PKR 3,000. Orders below this amount will incur a standard shipping fee.
3. Processing Time
- Orders are typically processed within 1-2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order is processed, you will receive an email confirmation with your order details and tracking information.
4. Delivery Time
- Delivery times vary depending on your location. Typically, orders are delivered within 3-5 business days for major cities and 5-7 business days for remote or rural areas.
- Please note that delivery times are estimates and may vary due to unforeseen circumstances, such as weather conditions or courier delays.
5. Order Tracking
- Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your order on the courier partner’s website.
- If you have not received your tracking number within 2 business days of placing your order, please contact us at su*****@nu********.com .
6. Delivery Issues
- If you experience any issues with your delivery, such as a delayed or missing order, please contact our customer service team within 7 days of the estimated delivery date.
- Nuessentia is not responsible for delays caused by the courier service or incorrect shipping addresses provided by the customer.
7. Damaged or Incorrect Orders
- If your order arrives damaged or you receive the wrong product, please notify us within 48 hours of delivery at su*****@nu********.com with your order number, photos, and details of the issue. We will arrange for a replacement or refund as per our Return and Refund Policy.
8. Changes to Shipping Address
- If you need to change your shipping address after placing an order, please contact us as soon as possible at su*****@nu********.com . We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed or shipped.
9. Undeliverable Packages
- If a package is returned to us as undeliverable due to an incorrect address, failed delivery attempts, or refusal to accept the delivery, we will notify you. You may choose to have the package reshipped at your expense or request a refund (excluding shipping fees).
10. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at su*****@nu********.com .
Thank you for choosing Nuessentia! We are committed to providing you with exceptional service and quality products.
